Focus on Sales vs Operations

A friend of mine recently described to me a quite common situation at his workplace: senior management is mainly focused on driving more sales, while paying little attention to the money they are losing in their internal operations, such as lower-than-desired productivity, caused by an in-effective hiring process, non-structured training and resulting low retention.

Business owners who were in similar situations, and who I worked with on their Organizational Structure, Management Practices and Work Processes, were able to dramatically improve some of their biggest operational challenges within weeks or months.

What it takes though is for the owner or senior management to realize and acknowledge that they can do much better, and that improved Operations will actually make their life a lot less stressful.

What’s your biggest frustration at work, that does not seem to be addressed?

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