I’m not surprised anymore when people tell me that they’re not sure who their “boss” is: more than one people within the organization tell them what to do throughout the day.
This is a problem as it can lead to conflicting instructions & priorities, and thus missed or incomplete / faulty deliverables.
At a higher level it causes frustration and can lead to retention issues.
What to do about this?
– Have a clear Organizational Structure (Org Chart) shared with the entire organization (not a piece of paper somewhere in a drawer…)
– Have job descriptions with well-defined Accountabilities and Responsibilities
– And have these latter ones embedded within your Work Processes.
Shopping Cart