My client, owner of an electrical firm on the island, went on vacation for almost 3 weeks to Europe, only to find, upon his return . . . . . NO PROBLEMS!
What a difference from when we started our collaboration, when it was just him and his team of electricians.
Management of daily Operations is now delegated to someone else, Systems and Processes have improved.
Mission is not accomplished yet, there is more work to do, but the impact of these achieved changes have already been phenomenal !!