A friend of mine recently described to me a quite common situation at his workplace: senior management is mainly focused on driving more sales, while paying little attention to the money they are losing in their internal operations, such as lower-than-desired productivity, caused by an in-effective hiring process, non-structured training and resulting low retention. Business […]
In its recent Succession Tsunami report, the Canadian Federation of Independent Business (CFIB) said that 76% of business owners plan to exit their businesses within 10 years. For many owners, the proceeds from the sale of their business needs to fund their retirement (!).
As part of the “Current State” assessments during the discovery phase of my Operational Change program, I do so-called “open brainstorms” with management and staff (no management in the room).
