July 2024

The Peter Principle is a management concept that describes how people get promoted up to their first level of incompetency. A common example is the brilliant scientist that becomes a manager as it is the only way within the corporate pay schedule to get a next raise.From that moment on, they don’t function anymore and […]

I’m not surprised anymore when people tell me that they’re not sure who their “boss” is: more than one people within the organization tell them what to do throughout the day. This is a problem as it can lead to conflicting instructions & priorities, and thus missed or incomplete / faulty deliverables.At a higher level

In an earlier post I talked about promoting staff to supervisory positions in order to help offload work from the owner. It has happened more than once that, when I asked employees how they became a supervisor, the answer was “well, they just told me I’m the supervisor now”. When verifying whether there had been

It is believed that about 70% of Operational Change Management (OCM) Programs fail to deliver the promised or expected results.And this is 70% of programs that had clear goals and strategies established! There may be a plethora of (sub-)causes for this to happen, but the most important ones are around organization and execution:–      No clear Accountability for

Once again, Canada’s low and declining productivity is in the news. “Productivity” relates to how much we produce per hour of work. In the blue-collar settings that I work in, increasing productivity means improving “Operational Efficiencies”. In a time of exploding living expenses, both business owners AND their employees (!) should be interested in this,

Companies going out of business is always a tragic affair, severely affecting real people’s lives. Covid loan repayments are listed as a major contributor to this current trend. However, for years, metrics have also told us that productivity in Canada is relatively low. The Business Council of BC lists as reasons that companies here use